Privacy policy.
WHAT DO I DO WITH YOUR INFORMATION?
I may use the information I collect from you when you make a purchase, sign up for my mailing list, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
To personalize your experience and to allow me to deliver the type of content and product offerings in which you are most interested.
To improve my website in order to better serve you.
To quickly process your transactions.
DO I USE 'COOKIES'?
Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, I use cookies to better understand your preferences based on previous or current site activity, which enables me to provide you with improved services. I also use cookies to help me compile aggregate data about site traffic and site interaction so that I can offer better site experiences and tools in the future.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since each browser is a little different, look at your browser's Help Menu to learn the correct way to modify your cookies.
PERSONAL DATA
Any personal data provided by you to Cathy Dickson, Mind Threads through any means (verbal, written, in electronic form, or by your use of my website) will be held and processed in accordance with the data protection principles set out in the Data Protection Act 1998 and the General Data Protection Regulation for the purposes for which you have given consent, to provide the services you have requested from me.
What information do I collect and store?
The information that you give me when you initially make contact via the website is the principal data that I keep. This is information is needed so that I can make contact with you using telephone, email, Zoom, Skype and identify your address.
Personal data means any information capable of identifying an individual. It does not include anonymised data.
We may process certain types of personal data about you as follows:
Identity Data may include your first name, maiden name, last name, username, marital status, title, date of birth and gender.
Contact Data may include your billing address, delivery address, email address and telephone numbers.
Financial Data may include your bank account and payment card details.
Transaction Data may include details about payments between us and other details of purchases made by you.
Technical Data may include your login data, internet protocol addresses, browser type and version, browser plug-in types and versions, time zone setting and location, operating system and platform and other technology on the devices you use to access this site.
Profile Data may include your username and password, purchases or orders, your interests, preferences, feedback and survey responses.
Usage Data may include information about how you use our website, products and services.
Marketing and Communications Data may include your preferences in receiving marketing communications from us and our third parties and your communication preferences.
It is my usual practice to record any information about the content of our sessions that may be useful for subsequent sessions and in our working together, it is possible that I may make notes. These are not held electronically, will be anonymized and are confidential.
Where we are required to collect personal data by law, or under the terms of the contract between us and you do not provide us with that data when requested, we may not be able to perform the contract (for example, to deliver goods or services to you). If you don’t provide us with the requested data, we may have to cancel a product or service you have ordered but if we do, we will notify you at the time.
What do I use your information for?
To provide clients with the professional Mind Threads services requested to perform the contract between us.
To notify you about changes to your appointments and any other changes.
To seek feedback from you on your experience of our work.
To improve our service to ensure that it is provided in the most effective manner for you and for me.
To administer the arrangement of appointments.
Where we need to comply with a legal or regulatory obligation.
When would I share your information?
Serious harm – In accordance with the law and recognized professional standards, I have a duty to share your information with the relevant authorities if I have reason to believe that this may prevent serious harm being caused to you or another person.
Compliance with law – I may share your information where I am required to by law or by the regulations and other rules to which I am subject.
How do I keep your information safe?
All information you provide to me is stored as securely as possible. All electronic records are stored on my own computer server, all access to which requires password-protected authentication, or by reputable service providers using secure internet ‘cloud’ technology.
Unfortunately, the transmission of information via the internet is never completely secure. Although I will do my best to protect your information, I cannot guarantee the security of your data transmitted to me via email, including forms completed on my website; any transmission is at your own risk.
Your identifiable personal information is kept separately from any session notes and other descriptive material which is paper-based.
Data retention - duration
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.
In some circumstances you can ask us to delete your data: see below for further information.
In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
Data retention - your legal rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the right to:
Request access to your personal data.
Request correction of your personal data.
Request erasure of your personal data.
Object to processing of your personal data.
Request restriction of processing your personal data.
Request transfer of your personal data.
Right to withdraw consent.
You can see more about these rights at:
https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/
If you wish to exercise any of the rights set out above, please email us at hello@mindthreads.uk
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
You have the right to ask me to provide a copy of the information held by me in my records. You also have the right to require me to correct any inaccuracies in your information. If you would like to do this, please contact me.
You may withdraw your consent for me to hold and process your data at any time.
MARKETING COMMUNICATIONS
You will receive marketing communications from us if you have:
requested information from us or purchased goods or services from us; or
if you provided us with your details when you entered a competition or registered for a promotion or free resources; and
in each case, you have not opted out of receiving that marketing.
We will not share your personal data with any third party for marketing purposes.
You can ask us to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or by emailing us at hello@mindthreads.uk.
Where you opt out of receiving our marketing communications, this will not apply to personal data provided to us as a result of a product/service purchase, product/service experience or other transactions.
THIRD-PARTY DISCLOSURE
I will not sell, trade, or otherwise transfer your Personally Identifiable Information to other parties.
THIRD-PARTY LINKS
Occasionally I may include or offer third-party products or services on my website. These third-party sites have separate and independent privacy policies. I therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, I seek to protect the integrity of my site and welcome any feedback about these sites.
Email signups are collected with Mail Chimp; their privacy statement and terms can be found here.
This website is hosted, built, and managed on the Squarespace platform; their privacy statement and terms can be found at www.squarespace.com/privacy.
Payments on this website are processed via Stripe, a secure third party; their privacy statement and terms can be found at stripe.com/us/terms
RETURNS POLICY
Payments on this website are processed via Stripe, a secure third party; their privacy statement and terms can be found at stripe.com/us/terms
PRODUCT
If you are unhappy with a product purchase, you should email within 48 hours stating the reason for your displeasure. For faulty items a full refund will be offered or an exchange. For items that are not faulty a cover note or exchange will be offered. Any return should be return by recorded mail, at the expense of the customer/ user within 14 days of purchase. Outwith this time scale, a return will not be accepted.
SERVICE
An appointment can be cancelled or rescheduled up to 72 hours before the booked allotted time. Less than 72 hours notice will result in no refund nor rearrangement.
AGE OF CONSENT
By using this site, you represent that you are at least 18 years of age and you have given me your consent to allow any of your minor dependents to use this site.
CHANGES TO THIS PRIVACY POLICY
I reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If I make material changes to this policy, I will notify you here that it has been updated, so that you are aware of what information I collect, how I use it, and under what circumstances, if any, I use and/or disclose it.
YOUR ACCEPTANCE OF THESE TERMS
By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
CONTACT
If there are any questions regarding this privacy policy, you may contact me at hello@mindthreads.uk